Refunds & Returns Policy

Shipping

The time we need to prepare an order for shipping varies and is around 1-2 days depending on the time of day the order is received and if you have chosen a custom design, the complexity involved. Prior to ordering, we discuss this with you and confirm our current expected lead time for your custom order. Once we have shipped the order, the delivery is out of our control but you can track it. Estimated shipping times are as quoted from our providers:

Australia Post

5 – 7 Business days

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To start your return you can contact us at hello@bakemydesign.com.au

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 days.

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product, you should mail your product to: 32 Moore Street, Hillston NSW 2675
You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.